Important Information for Owners
All you need to know to feel in good hands.
- Critical information at your fingertips.
- Stress-free property onboarding process.
- Proactive property management approach.
- Tools you need for better results.
Useful Links
• Your Owner Login (here you will find all booking info & reporting)
• Exclusive Short-Term Property Management Agreement (you are agreeing to this when confirming a booking)
• Exclusive Short-Term Booking Agent Agreement
• Long-Term Leasing Standard Management Agreement Template – New South Wales
• Guest Booking Terms and Conditions (what the guest is agreeing to when confirming a booking)
• Compliance & Regulation Requirements for Short-Term Rentals
• Landlord and short-stay insurance (a selection of insurance policies that can cover damage, theft, liability, and more)
• Pool Compliance and Safety
• New Owner Onboarding Pack
(What we need from you + What happens next)
A practical guide covering the core set-up items (keys/access, home guide inputs, bedding/linen expectations, pool notes, alarms, risks and general preparation).
Download PDF
• Getting Your Property Guest-Ready
(Video Walkthrough – Owner Overview)
A quick visual run-through of the guest-ready approach — handy to watch before you start buying, packing, or booking trades.
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• Short-Stay Insurance Guide
(What to Tell Your Insurer + What Cover You May Need)
Explains why you should notify your insurer about guests/tenants and why specialist short-stay cover is often recommended.
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• Five-Star Setup & Stocking Checklist
(Essentials + Premium Touches)
A curated inventory list (including “guest delight” items like barware, adaptors/chargers, child gear, beach kit and more).
Download PDF
• Rent-Ready Checklist
(What to Pack Away, What to Leave Out, and How We Handle Linen)
Step-by-step guidance for the final pre-launch reset (including securing owner linen/towels and preparing the property for hospitality-standard turnover).
Download PDF
• Deep Clean Checklist (Room-by-Room)
(The “First Guest” Reset)
A detailed room checklist covering areas owners often miss (laundry cupboards, balcony tracks, garage cobwebs) plus key safety basics like lighting and pool compliance.
Download PDF
• Case Study: Last-Minute Bookings
(The Power of Being Ready)
A real example of why getting “guest-ready” before demand hits can convert urgent enquiries into confirmed revenue, fast.
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• Using Your Own Cleaner?
(Minimum Standards + Rent-Ready Requirements Form)
If you’re supplying your own cleaner, this helps align expectations so the first stay doesn’t begin with “surprises” (the bad kind).
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• Cleaning Costs Explained
(Why Turnover Cleans Cost What They Do)
Provides the context behind pricing — irregular scheduling, travel, and the operational realities that make short-stay cleaning very different to residential cleaning.
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• Why Cleaning Standards Make or Break Reviews
(Housekeeping Fundamentals)
A plain-English primer on why housekeeping is the make-or-break operational piece (and why it’s not the place to “see how we go”).
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