General Agency Policies:

Applicable to Both Short term Stays and Long Term Leasing

• Short-Term Stays – Terms and Conditions

• Christmas Day, Boxing Day, New Year’s Eve Arrivals and Departures Policy

• Consumer Promotions, Incentives and Rewards

• Corona Virus (COVID 19) Policy for Guests

• Corona Virus (COVID 19) Policy for Owners

• Guest and Tenant Mail & Parcels Management Policy

• Guest Credit Redemption and Fulfillment

• Guest Meet and Greet Policy

• Guest, Tenant and Owner’s Same Day Arrival & Departure

• Information Privacy Policy

• Internet, Wi-Fi and Foxtel Management Policy

• Last Minute Bookings Policy

• Owner’s Cleaner/s Policy

• Presenting at the NSW Civil & Administrative Tribunal (NCAT) Policy