General Agency Policies:

Applicable to Both Short-Term Stays and Long-Term Leasing

• Short-term Stays Terms and Conditions

• Christmas Day, Boxing Day, New Year’s Eve Arrivals and Departures Policy

• Consumer Promotions, Incentives and Rewards

• Coronavirus (COVID-19) Policy for Guests

• Coronavirus (COVID-19) Policy for Owners

• Furnished Property Rentals

• Guest and Tenant Mail and Parcels Management Policy

• Guest Forward Credit

• Guest Meet and Greet Policy

• Guest, Tenant and Owner Same Day Arrival & Departure

• Information Privacy Policy

• Internet, WIFI and Foxtel Management Policy

• Last Minute Bookings Policy

• Owner’s Cleaner/s Policy

• Partner/Trade Commercial and Payment Terms Policy

• Presenting at the NSW Civil and Administrative Tribunal (NCAT) Policy

• Project Management Fees & Charges for Owners, Guests, and Tenants

• Anti-Money Laundering Policy

• Security Cameras Usage