General Agency Policies: Applicable to Both Short term Stays and Long Term Leasing Short-Term Stays – Terms and Conditions Christmas Day, Boxing Day, New Year’s Eve Arrivals and Departures Policy Consumer Promotions, Incentives and Rewards Corona Virus (COVID 19) Policy for Guests Corona Virus (COVID 19) Policy for Owners Guest and Tenant Mail & Parcels Management Policy Guest Credit Redemption and Fulfillment Guest Meet and Greet Policy Guest, Tenant and Owner’s Same Day Arrival & Departure Information Privacy Policy Internet, Wi-Fi and Foxtel Management Policy Last Minute Bookings Policy Owner’s Cleaner/s Policy Presenting at the NSW Civil & Administrative Tribunal (NCAT) Policy