Owner Policies for Short-Term Stays

Bookings & Owner Use

• Owner Bookings for Short-Term Stays Policy

• Owner Availability & Booking Cancellation Policy

• Owners Renting Another Managed Property

• Guest & Tenant Last Minute Booking Policy

• Same-Day Arrival & Departure Policy

Financials & Payments

• Owner Commission Commitment

• Owner Payments & Disbursements Policy (Special Requests & Out of Norm)

• Owner Policy: Net Payout Figure Requests

• Owner Policy: Advance Rental Payments & Disbursements

• Project Management Fees & Charges for Owners, Guests, and Tenants

Guest Experience

• Guest Meet and Greet Policy

• Guest Forward Credit Policy

Property Care & Maintenance

• Owner Cleaner/s Policy

• Guest & Tenant Emergency Trades Policy

• Owner Neighbour Construction & Renovation Policy

• Owner Mail Management Policy

Risk, Insurance & Legal

• Owner Property Insurance Claims Management Policy

• Owner Coronavirus (COVID-19) Policy

• Presenting at the NSW Civil & Administrative Tribunal (NCAT) Policy

Management & Operational Settings

• Switching Between Long-Term Leasing & Short-Term Stays Policy

• Switching Between Management Models (i.e. Full Management to Booking Agent & Vice Versa) Policy

• Security Cameras Usage

• Owner Anti-Circumvention & Integrity Policy