Owner – Frequently Asked Questions

To deliver a high-quality service, we require accurate availability for all properties we manage. If owners are unable to fulfil requests for bookings during agreed times and/or have changes to the property’s availability, the impact is significant. Changes and cancellations are extremely disruptive and require considerable resources to effectively manage which results in costs (i.e. merchant costs, additional labour, brand damage etc).

To avoid unnecessary conflict and confusion, the following policy applies so that Property Providers and guests are adequately and fairly protected if owners refuse or cancel bookings.