Housekeeping Resources

Helpful information about housekeeping, linen, cleaning, etc.

4 – CLEANING (HOUSEKEEPING JOB)

Here you can find useful information for each and every step involved in our housekeeping process.

1 – LINEN MANAGEMENT

1.1 ORDERING CLEAN LINEN

RESPONSIBLE: Shed Runner

ORDER LINEN HERE: https://www.integratedimagingsystems.com.au/SpotlessOnlineOrdering/

USER NAME: help@specclean.com.au

PASSWORD: ********

DELIVERY DAYS: Wednesday and Friday. Order on the previous day, before 10am.

GOAL: Order linen at least once a week. Keep the linen fresh and shelves fully stocked.

Links: ORDER LINEN HERE: https://www.integratedimagingsystems.com.au/SpotlessOnlineOrdering/

1.2 LINEN • CLEAN LINEN DELIVERY

RESPONSIBLE: Shed Runner

DELIVERY DAYS: Wednesdays and Fridays.

GOAL: Order linen on the day before by 10am.

1.3 LINEN • DIRTY LINEN COLLECTION

RESPONSIBLE: Shed Runner

Dirty linen collection dates: Wednesdays and Fridays.

1.4 LINEN • TROLLEY UNPACKING

RESPONSIBLE: Shed Runner

WHAT: Upon linen delivery, store all linen on shelves. Both trolleys should be emptied to be used to carry dirty linen collected at the properties.

GOAL: Unpack delivered trolley as soon as possible in order to create space for dirty linen collected from properties.

1.5 LINEN • BED SET PREP

RESPONSIBLE: Shed Runner

WHAT: In order to make linen packing easier, we should separate the linen in sets (kings and singles). See training resources.

HOW:
KING SET ( 2 king flat sheets, 1 king doona cover, 4 pillow cases )
SINGLE SET ( 2 single flat sheets, 1 single doona cover, 2 pillow cases )

GOAL: To have 75% of the linen stocked arranged in sets; and the other 25% stocked detached/separate.

1.6 LINEN • BATHROOM TOWELS SET PREP

RESPONSIBLE: Shed Runner

WHAT: In order to make linen packing easier, we should separate the bathroom towels in sets. See training resources.

HOW:
BATHROOM TOWELS SET ( 1 bath mat, 2 hand towels, 4 face towels )

GOAL: To have 75% of the towels stocked arranged in sets; and the other 25% stocked detached/separate.

1.7 LINEN • OTHER TOWELS PREP

RESPONSIBLE: Shed Runner

WHAT: Shower towels, bathroom kits, kitchen amenities pack, toilet paper and bathroom amenities. See training resources.

HOW:
1 king bed = 4 towels
1 single bed = 2 towels
1 bathroom = 2 toilet paper rolls + 1 bathroom amenity kit
1 property = 1 kitchen amenities pack

1.8 PACK • KITCHEN AMENITY PACK

RESPONSIBLE: Shed Runner

WHAT: 1 Kitchen Amenities Pack per property.

HOW: Kitchen Menities Pack Content: 4 heavy duty black rubbish bags, 8 small recyclable bin liners, 4 wiping cloths (chux), 1 sponge, 5 dishwash tablets, 1 pair of rubber gloves, 2 tea towels.

GOAL: To always have them stocked at the depot. 100 packs ready for use.

1.9 PACK • BATHROOM AMENITY PACK

RESPONSIBLE: Shed Runner

WHAT: 1 Bathroom Amenities Pack per bathroom.

HOW: Bathroom Amenities Pack Content: 1 shamppo bottle, 1 conditioner bottle, 1 body wash bottle, 1 soap bar.

GOAL: To always have a stock of 200 packs ready for use at the depot.

1.10 PACK • GUEST WELCOME PACK

RESPONSIBLE: STS PROPERTY MANAGER

WHAT: 1 Welcome Pack per property. This is currently put together and delivered by the STS Property Manager.

1.11 LINEN • CLEAN LINEN BAGS

RESPONSIBLE: Shed Runner

WHAT: Transparent plastic Ikea bags. Used only for clean linen. These bags are numbered and tagged.

SHOP THEM HERE: https://www.ikea.com/au/en/p/dimpa-storage-bag-transparent-90187753/

GOAL: To have enough bags to handle the work volume. Make sure dirty linen is not carried with these bags.

Links: IKEA BAGS: https://www.ikea.com/au/en/p/dimpa-storage-bag-transparent-90187753/

1.12 LINEN • DIRTY LINEN BAGS

RESPONSIBLE: Shed Runner

WHAT: Fabric bags delivered by the linen supplier (ensign) should be included in the linen package so the cleaners can collect and pack dirty linen from the properties.

GOAL: To have enough bags to handle the work volume. Do not use these bags for clean linen.

1.13 HEALTH & SAFETY

RESPONSIBLE: Shed Runner

1.14 SHED MAINTENANCE

RESPONSIBLE: Shed Runner

2 – JOB SCHEDULING

2.1 USING FLEETMATICS – BOOKING JOBS

RESPONSIBLE: Booking Agent / Virtual Assistant / Property Manager

WHAT:
Booking Agent: books Exit Cleans and updates Booking Extensions;
Property Manager: books all other cleaning types.

RESOURCES: View links below.

Links:
• How to use Fleetmatics: Training Video
• Who is responsible for booking each job type: Housekeeping Job Scheduler

2.2 REVIEW WEEKLY JOB REQUIREMENTS

RESPONSIBLE: Property Manager

WHAT: Property Manager to liaise with suppliers account managers to review housekeeping jobs scheduled for the upcoming week; notify last minute jobs.

GOALS: Weekly activity; Print Report, and liaise with Housekeeping Partner Account Managers in order to ascertain accuracy and efficacy.

RESOURCES: View links below.

Links:
• Fleetmatics Report.
Instructions: 1) Change the selected dates in the report. 2) Generate the report. 3) Download it as a spreadsheet.

2.3 KEYS – OVERALL MANAGEMENT

RESPONSIBLE: Property Manager

WHAT: Use our key management system LogItOut to log keys in and out for housekeeping jobs; Make keys available to cleaners; Retrieve keys from cleaners; Make sure keys are in the respective lock boxes at properties;

GOALS: Guarantee access to the properties by all parties involved with Property Management and booking (guests, cleaners, tradespeople, owners, real estate agents, etc.).

RESOURCES: View links below.

Links:
• Key Management System: LogItOut

2.4 LINEN – PRINT JOB CARDS

RESPONSIBLE: Shed Runner

WHAT: Print each job’s Job Card containing Job information about Property, Fieldworker, Bedding configuration, etc.

HOW: On the specific job page (in Fleetmatics) click DOWNLOAD, on the top left corner.

GOALS: Make the Job Cards available with keys for the linen packer on a weekly basis.

2.5 LINEN – PACKING INSTRUCTIONS CARD

RESPONSIBLE: Shed Runner

WHAT: Tags with bedding configuration and other job info to be attached to linen bags.

HOW: Use card linked below. Fill it in with all required information.

GOALS: Every bag to be tagged with accurate information about job and bedding configuration.

Links: Linen Bag Tags

3 – PACKING AND PREPARATION

3.1 PACKING BAGS FOR JOBS & CLEANERS

RESPONSIBLE: Shed Runner

WHAT: Use Job Cards information to pack linen for each job.

HOW: Follow instructions provided on the video below.

GOALS: To have linen packed for every job at least 24 hours prior to the job scheduled time.

* Linen, towels and amenities are only included if the property is being made GUEST READY (in preparation for guests arrival).

Video: How to Pack Linen

3.2 IDENTIFY BAGS AND ATTACH KEYS

RESPONSIBLE: Shed Runner

WHAT: Use Linen Bag Tags to identify bags with bedding configuration and other relevant information about the job, e.g., access, special instructions, etc.

HOW: Use the tags linked below.

GOALS: Have all bags tagged for every job.

Link: Linen Bag Tags
Image: Tagged Bag

4 – CLEANING (HOUSEKEEPING JOB)

4.1 CLEANING JOB EXECUTION

RESPONSIBLE: Housekeeping Partner

WHAT: Execute cleaning job according to Job Type Description (see link below).

HOW: Follow all instructions and checklists according to job type, e.g., Exit Clean, Departure Clean, Initiation Clean, Service Clean, etc.

GOALS: Execute all jobs according to job card instructions and Job Type Description.

Links:
• STR Housekeeping Job Types and Inclusions

4.2 GUEST FEEDBACK CARDS & SF AUTOMATION

RESPONSIBLE: Property Manager

WHAT: Have the Guest welcome pack ready and made vailable for every arrival. Include the Housekeeping Feedback Card in the welcome pack.

HOW: Follow all instructions and checklists according to job type, e.g., Exit Clean, Departure Clean, Initiation Clean, Service Clean, etc.

GOALS: Have the Guest feedback Cards in the welcome pack for every guest arrival.

Links:
• Housekeeping Feedback Card

5 – REVIEW, INVOICE, REPORT

5.1 CLEANING QUALITY REVIEW – PROPERTY CHECKS

RESPONSIBLE: Property Manager

WHAT: Run Housekeeping Feedback Survey. See links below.

HOW: Visit property after job has been finished and run the Cleaning Feedback Form. See links below.

GOALS: Have every job checked and ascertain it scores above a certain threshold.

Links:
• Housekeeping Feedback Survey
• Property Cleaning Checklist

5.2 PROPERTY – CONDITION REPORTS

RESPONSIBLE: Housekeeping Partner

WHAT:

HOW:

GOALS:

5.3 INVOICING – RECEIVING, REVIEWING AND APPROVING

RESPONSIBLE: Property Manager

WHAT:

HOW:

GOALS:

What is FAQ?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

What is FAQ?

5.4 CUSTOMER – GUEST – CROSS CHECKING INVOICE PREPAID CLEANING FEE

RESPONSIBLE: Property Manager

WHAT:

HOW:

GOALS:

5.5 MANAGEMENT REPORT

RESPONSIBLE: Virtual Assistant + Property Manager

WHAT:

HOW:

GOALS:

5.6 PARTNER FEEDBACK

RESPONSIBLE: Virtual Assistant + Property Manager

WHAT:

HOW:

GOALS:

Links:
• Supplier Feedback Summary
• Feedback Presentation

Housekeeping Resources

Helpful information about housekeeping, linen, cleaning, etc.

1 – LINEN MANAGEMENT

3 – PACKING AND PREPARATION

4 – CLEANING (HOUSEKEEPING JOB)

5 – REVIEW, INVOICE, REPORT

Here you can find useful information for each and every step involved in our housekeeping process.

1 – LINEN MANAGEMENT

1.1 ORDERING CLEAN LINEN

1.2 LINEN • CLEAN LINEN DELIVERY

1.3 LINEN • DIRTY LINEN COLLECTION

1.4 LINEN • TROLLEY UNPACKING

1.5 LINEN • BED SET PREP

1.6 LINEN • BATHROOM TOWELS SET PREP

1.7 LINEN • OTHER TOWELS PREP

1.8 PACK • KITCHEN AMENITY PACK

1.9 PACK • BATHROOM AMENITY PACK

1.10 PACK • GUEST WELCOME PACK

1.11 LINEN • CLEAN LINEN BAGS

1.12 LINEN • DIRTY LINEN BAGS

1.13 HEALTH & SAFETY

1.14 SHED MAINTENANCE

2 – JOB SCHEDULING

2.1 USING FLEETMATICS – BOOKING JOBS

2.2 REVIEW WEEKLY JOB REQUIREMENTS

2.3 KEYS – OVERALL MANAGEMENT

2.4 LINEN – PRINT JOB CARDS

2.5 LINEN – PACKING INSTRUCTIONS CARD

3 – PACKING AND PREPARATION

3.1 PACKING BAGS FOR JOBS & CLEANERS

3.2 IDENTIFY BAGS AND ATTACH KEYS

4 – CLEANING (HOUSEKEEPING JOB)

4.1 CLEANING JOB EXECUTION

4.2 GUEST FEEDBACK CARDS & SF AUTOMATION

5 – REVIEW, INVOICE, REPORT

5.1 CLEANING QUALITY REVIEW – PROPERTY CHECKS

5.2 PROPERTY – CONDITION REPORTS

5.3 INVOICING – RECEIVING, REVIEWING AND APPROVING

What is FAQ?

What is FAQ?

5.4 CUSTOMER – GUEST – CROSS CHECKING INVOICE PREPAID CLEANING FEE

5.5 MANAGEMENT REPORT

5.6 PARTNER FEEDBACK

Join our blog!