To secure your booking, we require the minimum of the security deposit and booking fee to be paid by credit card payment, (we are unable to accept or process debit cards). The tariff or rent itself may be paid via direct deposit to our account by requesting our banking details from a member of our team. Importantly, proof of transfer must be provided and access to the property will only be provided once the total agreed payment has been settled into our account.
Refunding the security deposit back to the credit card is much faster, and allows us to maintain our brand commitment of the security deposit being returned within 5-7 working days. Paying by credit card may provide the guest with the confidence that a financial institution is involved in the transaction and may make available travel insurance (however it is the guests’ responsibility to confirm the features and benefits of their card).
Neither property rental rate nor our property management fee covers the merchant fee therefore this is added to the total.
Any credit card payment must be authorized by the actual person booking accommodation. If the booking is in a different name than the credit card, written consent from the card holder is mandatory to process any payment. Importantly, the person paying is responsible adhere to Property Providers Terms and Conditions.
Please note that your credit card details and identification are secure and will be destroyed 3 months after you exit the property for your comfort and security.