Industry, Long Term, Short Term, Sydney

Through the eyes of a property manager: Covid-19 & Greater Sydney Lock Down

July 22, 2021 – 4 minute read – by Genevieve de Zeeuw

Just 4 days into the strictest lock down Sydney has endured and the real estate industry is adapting quickly! We are proud to report that Property Providers are prepared for the challenge of the latest lock down restrictions.

Not only are we adapting to a major lock down but constant changes to tenancy laws since the start of Covid-19.

Each day, as a property manager, we are faced with new questions so I wanted to share a bit of insight with you to hopefully answer some of those queries and put your mind at ease.

The latest changes for long term tenancy started 14 July 2021 and will finish at the end of 11 September 2021. The new temporary measures are in place to support both tenants and landlords to prevent financially impacted residential tenants from being evicted and to assist landlords who agree to renegotiate rent. Looking back to March 2020 Fair Trading’s Covid-19 measures are becoming more specific filling in any grey areas that were previously causing possible misconception.

There are only 2 main changes you really need to know, see Fair Trading for more information:

  1. 60 day freeze on evictions for non payment of rent (eligible Covid-19 impacted tenants only)
  2. Financial support for landlords up to $1500 where rent reductions are provided

It is important to understand that we are an essential service but adjustments still have to be made to ensure we are operating within covid-19 safety regulations. The safety of our tenants and their home is paramount so we are finding that even out of lock down periods access to the property should be negotiable to respect the tenants wishes. We were quick to resolve this issue and innovated 3 options in which a tenant can choose What Routine Inspection works best for you. Providing the opportunity for DIY routine inspections, video tours or tradition in person inspections.

What about short term stay and long term rent payments? If this is a concerns of yours then I hope I can lessen your concern by advising what risk management is in place already. All short term guests are required to pay in advance and as well provide card details in the event of extension. Close 90% of long terms have been set up to pay rent via a third party direct debit system to ensure payments are always received on time. To be honest, arrears rarely exist in our portfolio due to our high-quality tenancies and exceptional property management.

I was recently asked from one of our short term owners what measures had been taken to increase the level or cleaning and/or disinfecting in response to Covid-19. Our linen is 5 star hotel quality and serviced by a specialist linen company, we do not wash linen ourselves, the used linen is returned to the company for intense cleaning and sanitization and beds are dressed with newly received sanitized linen. Our cleaning in general has always been of very high standard as well as the cleaning products used for each clean.

So what changes are the lock down restrictions causing in the real estate world?

Travelling restrictions have caused another surge in requests to extend short term stays which we are fully equipped to handle to excited for the opportunity to increase the value of one longer stay compared to multiple shorter stays.

Open home inspections have been shut down, allowing private one on one inspections only. As an agency specializing in the high end property market private inspections have proven greater success rates when it comes to find the right tenant for the right property. Meaning this is the traditional inspection for us and we have the systems in place to efficiently manage demand for one on one viewings. We also find that we can guarantee better quality tenants when we have the time properly screen them in person.

Routine inspections have been cancelled, but, as mentioned we offer DIY to keep on top of our portfolio and the condition of our owners assets.

All non urgent repairs, maintenance and cleaning have been placed on a hold! begging the question what is urgent? Now Fair Trading have provided guidelines on what is urgent and referred us back to the Residential Tenancies Act 2010 but as you can imagine there are always going to be forks in the road. Basically the decision or urgent or non urgent should come down to the property manager, professional tradesman and a little bit of common sense. In my opinion this restriction will cause the most uproar – people see things differently and what is urgent to some may not be urgent to another.

Cleaning should only be completed if urgent so we have placed all short term stay interim cleans on a hold until the lock down restrictions ease. This may mean a longer interim clean next visit from the cleaners to bring the property back up to scratch.

Although people are urged to stay in one place there are still a lot of people out there that need to find a new home or temporary accommodation in the Great Sydney Area. The market conditions are not the strongest but not the weakest either, we are positive that we will get through this lock down as fast as we can and pray for no extensions!

Stay Safe & Live Better 🙂

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Genevieve de Zeeuw

The real estate world can be daunting without guidance from a well experienced property manager. Whether it be finding a new home, securing the best standard of tenant or ongoing maintenance of your investment, Genevieve will always have your best interest at heart Genevieve prides herself on her integrity to deliver a high quality service on a daily basis for both home owners and tenants. Genevieve’s passion is to make others lives easier when it comes to all things property and believes that prevention is better than the cure. Genevieve’s greatest strength is her ability to uncover potential issues before they arise, leading to a better quality of living. In turn, this has raised the value & occupancy across our portfolio ensuring everyone “Live Better”

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