Policy: Owner Booking Cancellations


Company Position:

Property Providers™ vision is to, “Help People Live Better” through being Sydney’s most flexible residential rental company. This vision is driven by 3 core values; Passion, Performance and Profit. Importantly, we seek profit not through dollars and cents but through the pursuit of our guiding principal that all successful long-term partnerships have a foundation of mutual investment, respect, risk and commitment. We aim to create these virtues in all our relationships and touch points with long-term leasing tenants, short-term rental guests, employees, suppliers, partners and our property owner partners.


Document Purpose: 

The purpose of this document is to clearly communicate the company’s policy as it relates to Owner Booking Cancellations.


Policy Objectives:

  • To be clear, concise and consistent regarding Owner Booking Cancellations.

  • To minimise risks and costs (i.e. time, energy, money) to all parties involved any booking albeit the Agency and Property Owners.

  • To resolve disputes as quickly, effectively and in a manner that is as reasonable and mutually equitable to all parties.


Agency Policy:






Effective Date: This policy is effective Day Month Year