2016-2017Guest Reviews & Net Promoter
Survey Results

Results and Learning: Net Promoter

Overall Net Promoter

93.7% of our guests/tenants would recommend us to their friends and family.

Yes
 93.7%
No
 6.3%

Overall Quality:

85% of our customers feel that the property that they stayed at was 4 or 5 star.

Quality
60 %
 0.9%
 1.4%
 12.2%
 45.5%
 40.1%
50 %
30 %
10 %
0 %
Star Rating 1 2 3 4 5

Overall Cleanliness:

85% of our guests/tenants scored our cleaning quality 4 or 5 stars (97% over 3 star). If a guest/tenant is not satisfied with the cleaning, our brand promise is that we will resolve the matter as quickly as possible.

Cleanliness
60 %
 0.9%
 2.7%
 11.3%
 46.4%
 38.7%
50 %
30 %
10 %
0 %
Star Rating 1 2 3 4 5

Overall Comfort:

84 % feel that the property that they stayed at had a 4 or 5 ranking out of 5 relevant to comfort.

Comfort
60 %
 0.9%
 1.4%
 12.2%
 45.5%
 40.1%
50 %
30 %
10 %
0 %
Star Rating 1 2 3 4 5

Overall Location:

93% feel that the property that they stayed at had a 4 or 5 ranking out of 5 in terms of location.

Location
60 %
 0.9%
 2.7%
 11.3%
 46.4%
 38.7%
50 %
30 %
10 %
0 %
Star Rating 1 2 3 4 5